Shipping policy

At Ultra Medi Spa, every order is prepared with intention and care to ensure your experience extends seamlessly from our spa to your home.

Processing Your Order
All online orders are processed within 1–2 business days. During peak periods or promotional events, processing times may be slightly extended. You will receive a confirmation email once your order has been dispatched.

Shipping Within Australia
We offer reliable shipping Australia-wide. Delivery timeframes typically range between 2–7 business days, depending on your location.

Shipping Rates
Shipping costs are calculated at checkout based on your order and delivery location. From time to time, we may offer complimentary shipping on selected promotions.

Order Tracking
Once your order has been dispatched, you will receive tracking details via email so you can follow your delivery journey.

In-Spa Collection
For your convenience, we offer a complimentary in-spa collection option. You will be notified as soon as your order is ready to collect.

Delays & Delivery
While we work with trusted courier partners, delivery timeframes are estimates and may be affected by external factors beyond our control.

Incorrect Address Details
Please ensure all shipping information is entered correctly at checkout. Ultra Medi Spa cannot be held responsible for delays or lost parcels due to incorrect details provided.

Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of receiving your parcel so we can resolve this for you promptly.